Privacy Policy

Last updated on: 15^th May 2018

1 Introduction

1.1 MK Springers and all affiliated entities (“we”, “us”, or “our”) are committed to respecting and protecting your privacy. This Privacy Policy (the “Policy”) explains how we will collect, store and use any personal data you provide via our website, email or networking with our people and when you otherwise communicate with us (including in the course of the services we provide or the running of our business).

1.2 Our details are as follows:

• Data controller:MK Springers, 16-17 Carters Lane, Kiln Farm, Milton Keynes, Buckinghamshire, MK11 3ES.
• ICO registration number: ZA365125

1.3 This Policy may change from time to time and, if it does, the up-to-date version will always be available on our website and becomes effective immediately.

1.4 Please take the time to read this Policy, which contains important information about the way in which we process personal data.

1.5 For the purposes of this Policy, “European Data Protection Legislation” is defined as, for the periods in which they are in force, the European Data Protection Directive 95/46/EC, all laws giving effect or purporting to give effect to the European Data Protection Directive 95/46/EC (such as the Data Protection Act 1998) or otherwise relating to data protection (to the extent the same apply) and, from 25 May 2018, the General Data Protection Regulation (Regulation (EU) 2016/670) (“GDPR”) or any equivalent legislation amending, supplementing or replacing the GDPR.

2 Information we may collect about you

2.1 We may collect and process information about you through various means, including:

• in the course of carrying out work for you (or your business)
• via our website (e.g. on our ‘Contact Us’ page or our news and insight subscription form, submitting a job application etc.)
• by email or other electronic correspondence
• by telephone
• networking (e.g. at meetings or events either hosted or attended by us)
• by operating security policies and procedures in our offices (e.g. by virtue of our access to CCTV footage we collect in our premises)
• otherwise through operating our business.

2.2 The personal data you give to us may include:

• your name and title
• contact information, including telephone number, postal address and email address
• contact information for secondary contacts who may on occasion be requested by you to collect a person aged under 16 years from our premises
• details of any of your family members who use our services
• information relating to your location, preferences and / or interests
• employment and job application details, e.g. date of birth, employment history, qualifications, equality monitoring information
• photographic identification and video footage
• in certain circumstances, your and others’ signature(s), National Insurance number(s), financial details such as bank account details and details of any relevant sanctions or similar restrictions
• in certain circumstances, data relating to health (including disabilities), ethnicity, race, religious beliefs, and other ‘special category personal data’
• the content of any enquiry submitted over our website
• any other personal data we collect in the course of operating our business.

2.3 Each time you visit our website, we may automatically collect the following information:

• Web usage information (e.g. IP address), your login information, browser type and version, time zone setting, operating system and platform.
• Information about your visit, including the full Uniform Resource Locators (URLs) clickstream to, through and from our website (including date and time); time on page, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs).
• Location, device and demographic information (Google Analytics provides age range and gender information. Find out more about how Google collects demographic data).

2.4 We may ask you for information when you report a problem with our website.

2.5 If you contact us, we may keep a record of that correspondence.

2.6 The personal data described above may relate to any of the following categories of person:

• our customers and their children who are members of our club
• our volunteers, prospective employees, work experience students or other job applicants
• those emergency contacts whose details have been provided to us by our customers or by our staff
• third parties with whom we have contact by virtue of running our business services (e.g. third party payers of invoices)
• our contacts at other firms, professional advisors or others with whom we work in the context of our business
• our prospective customers
• our contractors and suppliers
• those who submit enquiries through our website or whose details are otherwise entered into our customer relationship management system
• any other visitor to our premises.

3 Cookie Policy

3.1 Our website uses cookies to distinguish you from other users, to improve your experience on our website, and, to recommend content that may be of interest to you. For full details on how we use cookies, please see our Cookie Policy.

4 How we will use your information

4.1 We may use your information for the following purposes:

• a) to respond to any query that you may submit to us
• b) to manage our relationship with you (and/or your business), including by maintaining our database of members and other third parties for administration, and accounting and relationship management purposes
• c) to complete our contractual obligations to you,
• d) to send you any relevant information on our services and events that may be of interest to you using the email and/or postal address which you have provided, but only if you have given us your consent to do so or we are otherwise able to do so in accordance with applicable European Data Protection Legislation
• e) to process any job application you have submitted
• f) to ensure that our website’s content is presented in the most effective manner for you and your device
• f) to customise our website according to your interests
• h) to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey responses
• i) to allow you to participate in interactive features on our website when you choose to do so
• j) as part of our efforts to keep our website safe and secure
• k) to measure or understand the effectiveness of advertising we send to you and others, and to deliver relevant advertising to you
• l) to ensure we appropriately administer any attendance / visits to our premises
• m) to comply with any other professional, legal and regulatory obligations which apply to us or policies that we have in place
• n) as we feel is necessary to prevent illegal activity or to protect our interests.

5 Legal grounds for processing your information

5.1 We will rely on the following legal bases under European Data Protection Legislation for processing your personal data:

• a)Performance of, or entry into, a contract. The personal data that we are required to collect in order to comply with any other professional, legal and regulatory obligations which apply to us must be provided to us in order for us to perform this contract – we would not be able to deal with you without this personal data.
• b)Compliance with a legal obligation to which we are subject.
• c)We have a legitimate interest in doing so (and where our legitimate interests are not overridden by your (or the relevant individual’s) own interests or fundamental rights or freedoms). These legitimate interests will include our interests in managing our relationship with our customers, administering visits to our premises and ascertaining achievement of proper standards/ compliance with policies, practices or procedures.
• d)Where processing of ‘special category data’ is necessary in the context of the establishment, exercise or defence of legal claims

6 Sharing your information

6.1 We may share your details with carefully selected third parties. These may include service providers, support services and organisations that help us to market our services and third parties instructed to enable us to fulfil our obligations to you.

6.2 If we share your information with third parties they will process your information as either a data controller or as our data processor and this will depend on the purposes of our sharing your personal data. We will only share your personal data in compliance with the European Data Protection Legislation.

6.3 We may disclose your information to third parties when:

• you specifically request this or it is necessary to provide our legal services to you (e.g. when we need to instruct lawyers in another jurisdiction to provide advice which you have requested)
• if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to protect the rights, property or safety of our website, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.

6.4 The third parties include:

• our solicitors, accountants and insurers
• our National Governing Body (British Gymnastics)
• OFSTED
• Milton Keynes Council and other local authorities
• our data processors providing security, email security, data governance, archiving and other IT and business support services
• our email marketing platform provider and our website platform provider
• selected partner digital agencies and online job application provider
• analytics and search engine providers that assist us in the improvement and optimisation of our website
• any third party you ask us to share your data with.

6.5 Our website may, from time to time, contain links to and from the websites of advertisers and partners. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

6.6 We will not rent or sell our users’ or other contacts’ details to any other organisation or individual.

7 Storage and retention of your personal data

7.1 We follow strict security procedures as to how your personal information is stored and used, and who sees it, to help stop any unauthorised person getting hold of it. All personal information you register on our website will be located behind a firewall. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Unfortunately, the transmission of information via the internet is not completely secure and although we do our best to protect your personal data, we cannot absolutely guarantee the security of your data.

7.2 We will keep your information stored on our systems for as long as it takes to provide the services to you and in accordance with our Terms of Business. We may keep your data for longer than our stated retention period if we cannot delete it for legal, regulatory or technical reasons. We may also keep it for research or statistical purposes. If we do, we will ensure that appropriate safeguards are in place to protect your privacy and only used for those purposes.

7.3 Any contact details stored on our client relationship management database will be removed from our mailing lists if they do not interact with our emails (i.e. open emails or click on links within them) for a certain period following which they will be moved to an archive folder before being deleted permanently.

7.4 The third parties we engage to provide services on our behalf will keep your data stored on their systems for as long as is necessary to provide the services to you.

7.5 We will, subject to paragraph 7.2, not store your information for longer than is reasonably necessary or required by law.

8 Sending your information outside of the EEA

8.1 If we need to share your personal data with a recipient outside the European Economic Area (“EEA”) we will ensure we do so in compliance with European Data Protection Legislation,

8.2 Our people may access our systems remotely when working abroad (including from jurisdictions outside the European Economic Area). Where they do so, they are required to use our systems and access any personal data in accordance with all the usual policies and procedures.

9 Withdrawal of consent

9.1 Where we process your personal data we do so on the basis that you have provided your consent for us to do so for the purposes set out in this Policy when you submitted your personal data to us. You may withdraw your consent to this processing at any time by contacting us at enquiries@mkspringers.com or via the web form on our Contact Us page

9.2 If you do withdraw your consent, we may still be able to process some of the data that you have provided to us on other grounds and will notify you of these at such time.

10 Your information rights

10.1 European Data Protection Legislation gives you the right to access information held about you. You are entitled to be told by us whether we or someone else on our behalf is processing your personal information; what personal information we hold; details of the purposes for the processing of your personal information; and details of any third party with whom your personal information has been shared.

10.2 You can access the personal information we hold on you by writing to us at: FAO: Data Protection Officer,MK Springers, 16-17 Carters Lane  Kiln Farm, Milton Keynes, MK16 9AS. You can also contact us by email at mailto:enquiries@mkspringers.com or by completing our web form via our Contact Us page.

10.3 We will ask you to provide proof of identity before we show you your personal information – this is so we can prevent unauthorised access.

10.4 Please note: After 25 May 2018, in the event that an access request is unfounded, excessive or especially repetitive, we may charge a ‘reasonable fee’ for meeting that request. Similarly, we may charge a reasonable fee to comply with requests for further copies of the same information. (That fee will be based upon the administrative costs of providing the information).

10.5 You have the additional rights to request rectification and erasure of your personal data and to request restriction of, and to otherwise object to, our processing of your personal data and you can exercise these rights at any time by contacting mailto:enquiries@mkspringers.com  or by completing our web form via our Contact Us  page.

10.6 From 25 May 2018, you will also be entitled to receive the personal data that you have provided to us in a structured, commonly used and machine-readable format, and to transmit that data to another data controller. You can exercise this right from 25 May 2018 by contacting us at mailto:enquiries@mkspringers.com  or by completing our web form via our Contact Us  page.

11 Complaints

11.1 If you consent to us contacting you, we will always aim to be respectful, relevant and appropriate. If at any time you do not think that we have complied with this, please contact us straight away to let us know.

11.2 You also have the right to make a complaint to the Information Commissioner’s Office. For more details please visit the ICO website.

12 Contact

Questions, comments and requests regarding this Policy should be addressed to our Data Protection Officer:

Name: Gerry O’Donnell

Address: 16-17 Carters Lane, Kiln Farm, Milton Keynes, MK11 3ES

Email address: enquiries@mkspringers.com

Telephone number: +44 (0) 1908 217788

Alternatively, you can contact us through the Contact Us section of our website.